Client Comments

HR & Payroll training services

hr training services, payroll training services

Quality user training is essential to any IT project. Gaining a detailed understanding of client requirements at pre sales, passing this knowledge to the Project Manager, Project specification meetings and detailed in depth project implementations are pointless if the users cannot make use of the end result of that work as they are not trained to use the system properly.

Cascade recognize this and have invested heavily in the development of a training plan and series of courses which are mixed to suit each client. Each course is flexible and can be configured to suit the specific requirements of users much like our system can.

Of course proven courses and infrastructure must be delivered in a friendly and professional, whilst knowledgeable and informative, manner and subsequently our Trainers are experienced and well trained, constantly reviewing the courses and being reviewed themselves to ensure the best possible user training is delivered to our clients.

We aim throughout to ensure you are self sufficient and proficient in every aspect of our systems. We believe, as a core value, that our clients should choose to purchase additional service days from us because they want to, not that they should have to purchase additional service days from us because they have not been trained sufficiently.

Of course our support desk is always available as is your Account Manager, both of whom are genuinely interested in everything you do with our systems.

Users will leave the courses empowered by their understanding of Cascade, feeling confident and enthusiastic about using the system to carry out their tasks and create reports. Training courses are designed to reflect how your organisation will be using Cascade, and where specific tasks are delegated to certain team members we can organise a special in-depth course on a certain module, such as Training, Recruitment or Payroll.

Training can take place at your offices, or off-site to suit your needs and the location of your team(s). For newcomers to your team, we can offer a one-off training session to bring them up to speed with the system and help them share the common language of Cascade. Ongoing Support Investing in a new HR and payroll software solution can be daunting. Cascade is committed to delivering outstanding support to all clients and anybody who uses Cascade. At our Head Office in West Yorkshire, we have a support team who is dedicated to resolving customer queries. Queries may range from simple 'how do I do this?' queries through to more complex configuration or operational assistance, through to assistance with writing query reports, to full on technical IT support.

All support calls are logged and our systems help us monitor and escalate against SLA's (Service Level Agreements) to ensure timely responses, excellent communication and fast resolutions. We review and improve performance constantly and this is a key aspect of Directors management meetings which are held monthly.

We have remote support and diagnostics giving very fast issue identification and resolution.

As well as the help-desk you are allocated a dedicated account manager who will contact you throughout the year to ensure everything is running smoothly. We also have regular user-group meetings several times a year, giving you an opportunity to learn about forthcoming features and modules we are developing; to influence our future product features and development plans; and you get a unique opportunity to network with fellow HR professionals.

Our comprehensive support and maintenance service INCLUDES FREE UPGRADES to new releases of the products you have purchased. Any new features we introduce to each product are available to you at no extra costs. New features and good ideas come from people like you, i.e. our satisfied users. We have found that the people who use our system day-in, day-out have the very best ideas, and we welcome your feedback.